Excellent social media customer service can add value to your brand! It’s no secret that online customer service is an increasingly important component for a brand’s overall customer service. As the landscape shifts from in-person or voice to online customer service, some brand’s social media customer service falls short of perfect. With social media customer […]
https://www.onlinemoderation.com/wp-content/uploads/customerservicesbestpractices.png522781Robin Rose/wp-content/uploads/online-moderation-logo-8.pngRobin Rose2017-09-11 17:31:252017-09-12 13:24:544 Social Media Customer Service Best Practices
We all know that Social Media has changed the way people create, find, and represent brands online. No longer optional, social media for business offers enormous opportunities. Navigating the online world, however, can be tricky. Almost daily, we hear about another public relations nightmare. Let’s look at 6 of the best ways to avoid becoming […]
https://www.onlinemoderation.com/wp-content/uploads/Blogimage_6waystoprotectbrand.jpg5701280Robin Rose/wp-content/uploads/online-moderation-logo-8.pngRobin Rose2017-08-11 19:05:252017-08-11 20:35:566 Ways to Protect your Brand on Social Media
Social media has revolutionized the consumer-brand relationship by giving both parties the power to communicate. Consumers have the power to research brands, express their opinions, and ask questions via social media platforms. Brands, on the other hand, have the power to maintain a positive reputation and image, engage with consumers, improve customer experiences, and ultimately […]
https://www.onlinemoderation.com/wp-content/uploads/social-laptop-705x570.jpg570705Robin Rose/wp-content/uploads/online-moderation-logo-8.pngRobin Rose2017-07-20 13:36:242017-08-08 13:38:49Is lackluster monitoring killing your social media brand?
An Austrian court just ruled that Facebook must remove hate speech on their platform. This stemmed from a case brought by the Green Party last year after viewing defamatory remarks against their leader on the site. While Facebook appealed, the court ruled that Facebook is at fault, and most notably must remove the content GLOBALLY […]
https://www.onlinemoderation.com/wp-content/uploads/graphicstock-young-couple-using-technology-multitasking-smarpthone-tablet-and-notebook-in-the-street_SgbcCpWWeW.jpg330495Mike Merriman/wp-content/uploads/online-moderation-logo-8.pngMike Merriman2017-05-09 14:07:122017-07-21 15:20:16Austria rules that Facebook must remove Hate Speech