Pricing

Simple, transparent pricing for social media moderation

Human moderators monitor your social channels when your own team can't. Choose the coverage window you need, starting at $990 a month, and scale up as your community grows.

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24/7 human moderators
Multiple languages covered
Clear monthly plans

Choose your coverage window

We offer plans for the typical coverage windows our clients ask for. For example, some brands just need nights and weekends covered, while others want help during regular business hours. We create plans that are rightsized for what you need, the hours covered and channels monitored.

Weekends

Starting at

$990 / month

Friday 6pm to Monday 8am

Best for: teams that cover the working week themselves but go quiet just as weekend comments, DMs and complaints start to pile up.

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Weekdays

Starting at

$1,990 / month

Monday to Friday, 8am to 6pm

Best for: busy brands that want a dedicated moderator on shift during business hours, so their own staff can focus on strategy instead of the comment queue.

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Nights & Weekends

Starting at

$2,490 / month

6pm to 8am weeknights, plus weekends

Best for: companies with a daytime social team that want every out-of-hours comment handled before it turns into a problem by morning.

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High Volume or Traffic

Pricing

Custom

Coverage built around you

Best for: large communities, product launches, campaigns, live events, or brands that need round-the-clock moderation across several channels.

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Prices shown are starting rates and cover all platforms. Your final quote depends on the volume and languages you need. See what impacts your quote below.

What every plan includes

You choose the channels and services. These features come as standard with every plan, delivered by trained human moderators.

Strategy

Set your moderation and social customer care strategy and goals with our experts, drawing on our experience and best practices.

Defined process

Every engagement starts with a playbook: documented guidelines, clear escalation paths and consistent handling on every shift.

Account management

An assigned lead moderator supports you with regular meetings, ongoing best practices and regular communication via email, Slack or Teams.

Reporting

Clear reports and insights, from monthly summaries down to hourly shift reports, so you can see activity and results at a glance.

Tailored to what you need

Choose the services you want us to handle. We'll help you match them to your goals on your discovery call.

✓

Monitoring and moderation. Reddit, X (Twitter), Facebook, Instagram, LinkedIn, YouTube and your own communities, moderated to your guidelines.

✓

Social customer service. On-brand replies to customer questions, so no one waits for your team to come back online.

✓

Social lead management. Find buying signals in comments and messages.

✓

Review management. Monitor and answer customer reviews, with negative ones flagged for your team.

✓

Reputation management. Keep online conversations on track, and flag anything that could damage your reputation.

✓

Your tools. We work inside the platforms you already use, such as Sprout Social and Brandwatch.

What impacts your quote

Our plans start from a simple base price. From there, a handful of factors decide exactly what your moderation will cost:

  • ✓Coverage hours. Weekends, weekdays, nights, or all of the above.
  • ✓Number of channels. One busy Facebook page is different from five active accounts.
  • ✓Response time. How quickly you want moderators to respond.
  • ✓Volume. How many comments, messages and mentions come in during your window.
  • ✓Languages. Which languages your audience posts in.
  • ✓Complexity. How detailed your guidelines are and how issues should be escalated.

Not sure which plan fits?

Start with a simple question: when does your team stop watching?

If you're covered Monday to Friday but weekends are a black hole, Weekends is the natural place to start.

If your people are stretched thin during the day, Weekdays takes the comment queue off their plate.

If daytime is handled but evenings and weekends aren't, Nights & Weekends closes the gap.

And if you need all of it, or you're expecting a spike, a custom plan gives you coverage around the clock.

Why outsource instead of hiring in-house?

Covering evenings and weekends in-house means recruiting, training, scheduling shifts, and finding cover for holidays and sick days. With Online Moderation you get trained human moderators on a fixed monthly plan, without the overhead of building a team yourself. You stay in control of the guidelines; we make sure they're followed every hour you're covered.

How we work together

We work as an extension of your team to build a moderation strategy that fits your brand, in your voice and style. We're flexible, and change your plan as your needs change over time.

1

Discovery call

Tell us about your goals, your audience and the challenges you're facing, from comment volume to brand risks. We ask the questions that help us understand what success looks like for you.

2

Strategy and quote

We review your social media objectives, identify gaps and risks, and recommend the coverage, channels and services that will make the biggest difference. You get a clear monthly price, with no surprises.

3

Onboarding

Together we build your moderation playbook: brand voice, community guidelines and escalation paths. Your project manager and lead moderator make sure the team knows it inside out before go-live.

4

Go live and keep improving

Moderators take over your channels on schedule. Through regular reports and check-ins, we review what's working and refine your strategy as your community grows.

Pricing FAQ

The questions we hear most often about cost and coverage.

How much does social media moderation cost?
Our plans start at $990 per month for weekend coverage (Friday 6pm to Monday 8am). Weekday coverage (Monday to Friday, 8am to 6pm) starts at $1,990 per month, and Nights & Weekends coverage starts at $2,490 per month. High-volume and round-the-clock needs are priced as custom plans.
What does "starting at" mean?
The listed price is the base rate for each coverage window and covers all platforms. Your final monthly price depends on how much activity your channels get, the languages involved and how complex your guidelines are. We'll give you a clear quote after a short call.
Which social media platforms do you moderate?
We monitor and moderate Reddit, X (Twitter), Facebook, Instagram, LinkedIn and YouTube, as well as owned communities. Every plan's starting price covers all of these platforms. If your community lives somewhere else, get in touch and we'll talk it through.
Can your moderators work in our existing social media tools?
Yes. Our moderators can work inside the tools your team already uses, such as Sprout Social and Brandwatch. There's no need to switch platforms, and your inbox, workflows and reporting stay in one place.
Can I get 24/7 moderation?
Yes. We provide 24/7 human moderators. If you need round-the-clock coverage, we'll build a custom plan around your channels and volume.
Are your moderators real people?
Yes. Your channels are handled by human moderators trained on your guidelines. People pick up on sarcasm, context and brand-sensitive situations that automated tools often miss.
Do you moderate in languages other than English?
Yes, we cover multiple languages. Tell us which languages your audience uses and we'll include them in your quote.
How will I know what the moderators are doing?
Every plan includes an assigned project manager and lead moderator, scheduled meetings, and reporting from monthly summaries down to hourly shift reports, so you can see what was handled and adjust how we work as your community changes.
What happens if something serious comes up during my coverage?
During onboarding we agree on an escalation process with you: what counts as urgent and who to contact. If a situation needs your attention, moderators flag it to the right person instead of letting it sit until the next business day.
Can my plan change as my needs grow?
Yes. If your volume rises, you add channels, or you need extra hours for a launch or campaign, talk to us and we'll adjust your coverage.

Get your moderation quote in one call

Tell us which channels you run and when you need cover. We'll recommend a plan and give you a clear monthly price, with no obligation.

Schedule a call

Prefer to talk now? Call 781-281-9081