SOCIAL LEAD MANAGEMENT

Maximize Your Social Influence. Convert Leads with Ease.

Your social media channels hold a wealth of untapped potential leads. It’s crucial to capture and engage them effectively to transform them into loyal customers. However, managing multiple social media channels and responding to inquiries in a timely manner can be demanding.

At Online Moderation, we consider ourselves an extension of your team. We monitor your social media channels, and promptly respond and engage in conversations to nurture those leads.

Get Started Now

.

We are here to help you with

.

MONITOR ENGAGEMENT

Regularly monitor your social media channels for engagement, such as likes, comments, and shares. Engage with users who show interest in your content or ask questions, as they could be potential leads.

USE HASHTAGS AND KEYWORDS

Incorporate relevant hashtags and keywords in your posts to increase visibility and attract users who are interested in your industry or products/services.

LOOK FOR SOCIAL MEDIA INTERACTIONS

Keep an eye out for mentions, tags, or direct messages from users who express interest in your offerings. Respond promptly and engage in conversations to nurture those leads

LEVERAGE SOCIAL LISTENING

Utilize social listening tools to monitor conversations and mentions related to your brand or industry. This can help identify potential leads who are discussing your products or seeking recommendations.

NURTURE RELATIONSHIPS

Social lead management enables businesses to build and nurture relationships with leads. By engaging with leads through personalized messaging, content sharing, and responding to inquiries, businesses can establish trust, provide value, and move leads further along the sales funnel.

Providing effective social media customer service requires dedicated resources, including staff and technology. It’s often a struggle to allocate sufficient resources with fluctuating demands. You may have a product launch, host a conference or special event or just experience some unexpected spikes, it’s hard to predict how much coverage is needed. At Online Moderation, we deploy hourly resources ensuring efficiency and optimization. You can quickly scale up and down and deploy people exactly when and where you need them.

And the best part? You have 24/7 access to our service reps! We become part of your team and you can reach out to us at any time during an emergency or crisis.

.

Schedule a Consultation

Social Customer Service News & Tips

Tackling the Rising Challenges in the Social Media Landscape

March 12, 2024

Staying ahead in the Social Media world means not just keeping up with platform updates but also understanding the deeper challenges and opportunities they bring. For social media managers, each new day is an uncharted territory with platforms birthing new trends, algorithms evolving, and tools of engagement…

Navigating the Social Media Minefield: 4 Persistent Challenges for Social Media Managers

Content Moderation, Social Customer Service

March 7, 2024

An effective social media strategy is the linchpin of any robust marketing endeavor. Social media managers play a pivotal role, executing campaigns, analyzing metrics, and engaging with a brand's community. With the omnipresence of social media, its management has become a complex, high-stakes game where…

Unlocking the Power of Social Media Insights: A Guide for Marketers

Reputation Management, Social Customer Service

February 5, 2024

Social media has evolved from a mere communication tool to an ever-changing landscape that businesses tap into for myriad purposes – brand visibility, customer engagement, lead generation, and business growth. This transition has led to the rise of social media insights as a critical component of any…