Social Media Monitoring
Protect and support your brand’s reputation around the clock
24/7 Monitoring
Every day, your customers are actively connecting and sharing content on your social media channels. Each comment has the ability to applaud your successes or quickly spiral into a crisis. Each image or video can promote your brand or threaten your reputation. Your social team can’t monitor every piece of content on every channel at all times, but our social media monitoring team can help.
We have over 15 years experience in social media monitoring and moderation services, customer relationships lasting 10+ years and have reviewed 100s of billions of online comments, images and videos. By being platform agnostic, we bring an experienced yet unbiased perspective so you don’t have to worry about the latest fad. Let our experts get you just the help you need, when you need it.
Content – Images – Videos – Ratings and Reviews
Social Media Monitoring will filter out the noise and allow you to focus on the things that really matter to your brand.
Brand Protection
Your brand is your most important intangible asset. Now more than ever, brand protection is about more than the content your marketing team presents to the world.
- Maintain brand compliance
- Prevent loss of sales and customers
- Escalate threats
- Flag offensive content and block abusive users
- Uphold your credibility
Social Media Crisis Management
From negative comments to natural disasters, it’s critical to have a proper response for you social media channels. Research shows that rapid response and transparency can save the day in the event of social media crisis
- Define your Crisis Management Mitigation Plan
- Scale up quickly in the event of a crisis
- Stop rumors and assumptions
- Immediately react to the impact on your business
- Reinforce your company as the single point of truth
Social Customer Service
Delivering customer service through social media is no longer just a nice to have option. Online support is expected to be part of your company’s customer service strategy.
- Answer questions with a trusted voice
- Facilitate and address escalations
- Provide seamless assistance with your own customer service team.
Event Monitoring
Your short duration, high intensity & focused offerings shouldn’t be ignored. Live Events require an increased level of visibility and response.
- We can quickly scale up (and wrap up)
- Support multiple channels and guidelines
- Manage increased traffic during special events
Social Media Insights and Reports
Content from your social media channels is a goldmine of information. This valuable information will help you drive marketing and business decisions, and improve customer satisfaction.
- Hot Topics
- Testimonials
- Customer Service Opportunities
