4 Pro Tips to Build Your Brand on Social Media

, , ,
Social media has become an integral part of our daily lives. They offer a platform to connect with people, share ideas, and promote businesses. Social media has come a long way from being just a place to post updates about your life; it now offers a marketplace for businesses to engage with customers,…
2023 social media moderation trends

Social Customer Service and Moderation Trends for 2023

, , , ,
Consumers made a drastic change to online shopping and online engagement with brands over the past few years. As a result, companies are seeing an ever-increasing need to meet customers’ expectations for excellence in customer service with speed, availability, and efficiency more than ever. Online…
TikTok moderation

Is your business on TikTok? You need moderation- TODAY!

, , , , , ,
TikTok is growing - and if your company is using TikTok to reach potential customers or deliver a message to your community, you know about the growing need to manage the flow of comments coming into your TikTok account.  More than 85% of businesses are using video as a marketing tool.  Today…
social media moderation process

The Importance of Process in Successful Social Media Moderation

, , ,
  With the rapidly evolving landscape of tools, suites and products being announced, not to mention the social media scandal of the month, it’s easy to lose sight of a key success factor to effectively moderate and monitor your owned and earned channels. Process.   This column will delve…
online community, private community,

Online Communities - A New Opportunity For Businesses

  If you are a Facebook user, you have probably noticed the new Groups tab on the Facebook app. A Facebook group is a place on Facebook that connects people with the same interest. Unlike Facebook wall where people chat (or argue..) about anything, and Facebook business pages where organizations…

The Top Three Social Media Moderation Trends that Will Rule 2019

, , ,
As 2018 draws to a close, the trends that ran throughout the year are showing their potential for the year to come. The team at Online Moderation analyzed the tendencies we’ve seen continuing to gain momentum for 2019 and below are our top three: Online Social Customer Support From bit players to…
Social Media Customer Service

How to Boost your Social Media Customer Service

,
Check out our complete best practices guide. Does your company use social media? Chances are, by now, that you do. But does your company use social media for customer service? If not, you’re leaving a lot to chance: customer satisfaction, engagement, and brand reputation.   The good news…

Social Listening for your heart: 5 Feel-Good Stories for the Holidays

, ,
People often believe that the only purpose of social media listening is to uncover negative customer comments and feedback so that brands can address these issues and enhance their brand image and customer experience. However, many tend to forget all the times social media listening has led to the discovery…