Social Media Customer Service

How to Boost your Social Media Customer Service

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Check out our complete best practices guide. Does your company use social media? Chances are, by now, that you do. But does your company use social media for customer service? If not, you’re leaving a lot to chance: customer satisfaction, engagement, and brand reputation.   The good news…
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The Importance of Video Moderation for Your Business

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Everything you need to know about Video Moderation   Did you know that 65% of consumers are visual learners? As we begin 2018, video content is  becoming of even greater significance to businesses and their customers. In fact, “[33.33%] of activity is spent watching video,” and…
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4 Social Media Customer Service Best Practices

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Excellent social media customer service can add value to your brand! It’s no secret that online customer service is an increasingly important component for a brand’s overall customer service. As the landscape shifts from in-person or voice to online customer service, some brand’s social media…
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Is lackluster monitoring killing your social media brand?

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Social media has revolutionized the consumer-brand relationship by giving both parties the power to communicate. Consumers have the power to research brands, express their opinions, and ask questions via social media platforms. Brands, on the other hand, have the power to maintain a positive reputation…
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The first 24 hours in a social media crisis are critical – is United Airlines listening?

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The first headline I saw in my newsfeed today was “Bloodied Passenger Dragged From United Flight At O'Hare Airport."  Upon reading the story in numerous international publications, I checked various social media channels to learn more about the incident.  Not surprisingly #BoycottUnited and #Flight3411…